Privacy Policy

At McGrath Smart Locks, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, including via newsletter signups, contact forms, and other interactions.

Information We Collect

We may collect the following personal information from you:

Name
Email address
Phone number
State or location
Comments or messages submitted via our contact form
Any other information you voluntarily provide

This information is collected when you:

Sign up for our newsletter
Submit a contact form
Interact with our website in ways that provide us with your details

How We Use Your Information

We use your personal information for purposes including:

Responding to your enquiries or requests
Sending our newsletter and updates (if you’ve opted in)
Improving our website, products, and services
Communicating important information regarding our products or services

We will never sell or share your personal information with third parties for marketing purposes without your consent.

AI Chatbot Assistance

Our website includes an AI-powered chatbot to assist with general product information. Please note:

Chatbot responses are automatically generated and may not always be fully accurate
For confirmed product information, we recommend contacting your nearest trusted retailer or installer in Australia or Internationally
Chat interactions may be logged and processed by our chatbot provider to improve performance and user experience
Do not share sensitive personal information through the chatbot

How We Store and Protect Your Information

We take your privacy seriously and implement reasonable measures to protect your personal information from misuse, interference, loss, or unauthorized access.

Our personal data storage includes:

Secure databases managed by McGrath Smart Locks
Third-party services for email newsletters and chatbot functionality

Sharing Your Information

We may share your information only with:

Third-party service providers that help us operate the website, newsletter, or chatbot (e.g., email platform, chatbot provider)
Law enforcement or regulatory authorities if required by la

Your Rights

You have the right to:

Access the personal information we hold about you
Correct or update your personal information
Opt out of our newsletter at any time
Request that we delete your personal information

To exercise these rights, contact us at: mcgrathlocks@lsc.com.au

Cookies and Tracking

We may use cookies or similar technologies to:

Improve your browsing experience
Analyze website usage
Personalize content

You can manage or disable cookies in your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy, please email us at: mcgrathlocks@lsc.com.au