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Privacy Policy

Protecting Your Privacy

McGrath Smart Locks is committed to providing you with the highest levels of customer service. This includes protecting your privacy. McGrath Smart Locks is bound by the Privacy Act, which sets out a number of principles concerning the protection of your personal information.

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Set out below is information that McGrath Smart Locks is required to communicate to its users. McGrath Smart Locks recommends that you keep this information for future reference.

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McGrath Smart Locks

McGrath provides a range of smart lock products and related services through its website and authorised partners.

  • Your Personal Information

  • How we use your personal information

  • The McGrath Smart Locks's web site

  • Help us to ensure that we have accurate personal information

  • You can access your personal information

  • Contact Us

  • Your personal information

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Personal information held by McGrath Smart Locks may include your name, date of birth, current and previous addresses, telephone/mobile phone number and email address.

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If you choose not to provide certain personal information (e.g. your date of birth), McGrath Smart Locks may not be able to provide you with the services you require, or the level of service on which McGrath Smart Locks prides itself.

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Occasionally, you may need to provide personal information about other individuals to McGrath Smart Locks (e.g. about your authorised retailer and/or installer). If so, McGrath Smart Locks relies on you to inform those individuals that you are providing their personal information to McGrath Smart Locks and to advise them that McGrath Smart Locks can be contacted for further information (see "Contact' ). How we collect personal information.

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McGrath Smart Locks collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in contact forms or the AI chatbot

  • from publicly available sources of information;

  • from McGrath Smart Locks's own records;

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How we use your personal information

Your personal information may be used to:

  • verify your identity;

  • assist you to subscribe to McGrath Smart Locks's services;

  • provide the services you require;

  • administer and manage those services

  • inform you of ways the services provided to you could be improved;

  • research and develop McGrath Smart Locks's products;

  • gain an understanding of your information and communication needs in order for McGrath Smart Locks to provide you with a better service; and

  • maintain and develop McGrath Smart Locks business systems and infrastructure, including testing and upgrading of these systems.

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Also, your personal information is collected so that McGrath Smart Locks can promote and market its services to you. McGrath Smart Locks does this to keep you informed of its products, services and special offers. If you do not wish McGrath Smart Locks to promote and market its products, services and special offers to you, please use the Contact.

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In relation to marketing and promotional material sent via email, McGrath Smart Locks will send such material only if you elect to receive it or if it is provided in response to your request. When we disclose your personal information in order to deliver the services you require, McGrath Smart Locks may disclose your personal information to organisations outside of McGrath Smart Locks. Your personal information is disclosed to these organisations only in relation to McGrath Smart Locks providing its services to you. These organisations carry out McGrath Smart Locks:

  • customer enquiries;

  • mailing operations;

  • marketing;

  • market research;

  • web site usage analysis.

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McGrath Smart Locks takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

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In addition, McGrath Smart Locks may disclose your personal information to:

  • your authorised representatives or your legal advisers (e.g. when requested by you to do so);

  • McGrath Smart Locks's related companies;

  • McGrath Smart Locks's professional advisers, including its accountants, auditors and lawyers;

  • government and regulatory authorities and other organisations, as required or authorised by law;

  • organisations who manage McGrath Smart Locks's business and corporate strategies, including those involved in a transfer/sale of all or part of its assets or business (including accounts and trade receivables) and those involved in managing McGrath Smart Locks's corporate risk and funding functions.

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McGrath Smart Locks's web site

McGrath Smart Locks provides products and services via its web site. When you visit McGrath Smart Locks's site, its web servers record anonymous information such as the time, date and URL of the request. This information assists McGrath Smart Locks to improve the structure of its web sites and monitor their performance.

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McGrath Smart Locks may use 'cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web site may place on your computer. Usually, cookies are used as a means for McGrath Smart Locks's web site to remember your preferences. As such, cookies are designed to improve your experience of McGrath Smart Locks's web site.

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In some cases, cookies may collect and store personal information about you. McGrath Smart Locks extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

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McGrath Smart Locks also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. McGrath Smart Locks collects and manages IP addresses as part of the service of providing internet session management and for security purposes.Help us to ensure we hold accurate information.

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Help us to ensure that we have accurate personal information

McGrath Smart Locks takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why McGrath Smart Locks recommends that you:

  • let McGrath Smart Locks know if there are any errors in your personal information; and

  • keep McGrath Smart Locks up-to-date with changes to your personal information such as your name, address or email address.

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You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for, security reasons, and either send it by mail or email to McGrath Smart Locks.

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AI Chatbot Assistance

The McGrath Smart Locks website uses an AI-powered chatbot to assist with customer enquiries. Conversations may be recorded or stored for quality and service improvement. We do not use this information for marketing purposes without consent.

Please note:

  • Chatbot responses are automatically generated and may not always be fully accurate

  • For confirmed product information, we recommend contacting your nearest trusted retailer or installer in Australia or Internationally

  • Chat interactions may be logged and processed by our chatbot provider to improve performance and user experience

  • Do not share sensitive personal information through the chatbot

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Contact Us

If you have any questions about this Privacy Policy, please contact us through our our contact page here.

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