Question 1

Are digital smart locks secure?

Accepted Answer

Yes, McGrath Smart Locks use advanced encryption and secure authentication methods, including PIN codes, RFID, and biometric access. Regular firmware updates and app-based controls help ensure ongoing protection and security.

Question 2

What happens if the power or Wi-Fi goes out?

Accepted Answer

McGrath Locks run on batteries, so a power outage won’t affect normal operation. If Wi-Fi goes down, you’ll lose remote access but can still unlock the door using PINs, cards, fingerprints (depending on the model) and the included mechanical override keys locally.

Question 3

I want to connect my McGrath Lock to a Gateway.

Accepted Answer

First thing to do is make sure your gateway is connected to power (USB cable). The Gateway uses the 2.4GHz frequency. Most routers use this (as well as 5GHz) but worth checking. Make sure the Gateway is within communication distance of the McGrath Lock and the router.

Question 4

Can I grant access to others?

Accepted Answer

Absolutely. Through the McGrath Locks App, you can share access with others via eKeys, temporary PIN codes, or RFID cards—great for guests, family, or staff.

Question 5

How long do McGrath Lock batteries last?

Accepted Answer

A McGrath Lock will usually get around 12 months of use. This will vary depending on the battery type  (we recommend using quality trusted brand batteries) and frequency of use of the McGrath Lock.

Question 6

How do I open my McGrath Lock if the batteries run out.

Accepted Answer

The McGrath Locks will alert a battery low warning on both the McGrath Locks App and via the McGrath Lock when the battery voltage dips below 4.8Volts.  Usually, you can open the door about 200 times after this low battery warning starts (you should change your batteries straight away) however if the batteries die you can still access the McGrath Lock via the mechanical key.

Question 7

How do I update my McGrath Lock firmware?

Accepted Answer

Go to the McGrath Locks App and then select the lock you want to update. Go to the ‘Settings’ option and find the ‘Firmware Update’ option. If there is an update available it will show and you simply click on the ‘Update’ button.

Question 8

What’s the best way to add my fingerprint on a McGrath Lock?

Accepted Answer

When enrolling fingerprints the McGrath Locks App will request you move your finger around – this is great to ensure that the sensor will read your fingerprint regardless of the angle you present your finger.  Its also a great tip to enrol multiple fingerprints (and on opposite hands) as you may have items in your arms and need to use another finger to open the door.

Question 9

Can the programming setup for one lock be transferred to another?

Accepted Answer

Yes indeed there is a simple way to transfer all your data and save you lots of time! First go to your existing McGrath Lock and go to settings. Then “Upload Data”. Then go to your new McGrath Lock and go to settings. Then “Import From Another Lock”.  This may take a little while depending on how much data there is. *Just note here that if you have a lock with fingerprint option unfortunately the fingerprints cannot be copied from one lock to another.

Question 10

I want to set the McGrath Lock to ‘Always Open' Mode.

Accepted Answer

This is a common request, especially when users don’t use the app. After you input a valid code or card press 123 #. The McGrath Lock will be accessible by just turning the handle (no code, PIN, card or fingerprint needed). If you want to reset the McGrath Lock back to its ‘usual’ mode, simply press the ‘#’ key.

Question 11

If 'Passage Mode' is set to a time period will it activate even if I'm not there?

Accepted Answer

No need to worry. For a McGrath Lock to enter 'Passage Mode' it first needs to see a valid user access (App user, Card, PIN, Fingerprint). Also a handy tip, if you need to leave and lock the door, simply press the ‘#’ button and the door will go to the ‘locked’ state. When you get back and unlock the McGrath Lock it will revert to it’s timed automatically open.

Lvl	Moisture Protection	Best Use
IP65	Withstands showers and water jets.	Mainly covered entryways
IP66	Withstands rain and powerful water jets.	Exposed entryways, access points with little to no cover.

Standalone IP66 Rated Keypad

Unlock Options

Smart Phone via Bluetooth

Fingerprint

Access Cards & Tags

Keypad

Remotely via Smart Device

Main Features

Use the McGrath Locks App

Use the app to unlock doors, and manage access

Designed in Australia

Designed in Australia for tough conditions, combining innovation with quality.

Various Access Options

Unlock with Pin codes, RFID cards/fobs, and eKeys.

Multiple Options for Diverse Setups

Available in different lock types and finishes, compatible with various door setups.

Advanced Security Features

Includes anti-peep pin code, incorrect attempt lock-out, privacy lock, and reset disable.

Weather Resistant Design

IP rated housing and tempered glass screen ensure protection against the elements.

​Extensive Battery Life

Reliable battery life, long-lasting performance, and easy replacement.

Compatible with most doors

Compatible with various doors and lock types, offering flexible access control for all needs.

Access Made Easy

Where to Buy, Get Advice, & Find an Installer

Choosing the right Smart Lock for Your Needs

Integration with Alexa & Google Home

Weather Resistant IP Ratings

Weather resistant IP ratings

Booking Platform Integrations

FAQs